Refund & Return Policy
1. Return Window
You may request a return within 7 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as delivered. Requests raised after 7 days can only be considered for manufacturing defects.
2. Eligible Items
Physical books, assessment papers and stationery in resaleable condition are eligible for return. We accept returns for wrong item delivered, damaged in transit, printing defects, or missing pages verified with photo evidence.
3. Non-Returnable Items
Digital downloads, e-books, activation codes, online course access, gift cards, subscription programmes and items marked ‘Final Sale’ are non-returnable once accessed or activated. Personalised or custom-printed items are also excluded.
4. How to Request a Return
Raise a return request through the Support / Tickets page or by emailing returns@edupicks.sg with your order number, item name and clear photos. Our team confirms eligibility within 2 business days and shares return instructions specific to the vendor.
5. Return Shipping
For items damaged, defective or shipped incorrectly, Edu Picks covers return shipping costs. For change-of-mind returns, the buyer is responsible for return shipping. We recommend a tracked courier — Edu Picks is not liable for parcels lost on the return leg.
6. Refund Timelines
Once the vendor receives and inspects the returned item, refunds are approved within 3 business days. Card and PayNow refunds typically reflect within 5–10 business days depending on your bank. Store credit refunds are issued instantly.
7. Refund Method
Refunds are issued to the original payment method by default. You may opt for Edu Picks store credit instead, which is credited immediately and can be applied to any future order across vendors on the marketplace.
8. Exchanges
Exchanges for a different title, level or edition are subject to stock availability. If the replacement is unavailable, we will process a refund. Price differences are either charged or refunded to the original payment method.
9. Order Cancellation
Orders can be cancelled free of charge before the vendor marks them as ‘Packed’. Once packed or dispatched, the standard return process applies. For pre-orders, cancellations are accepted any time before the release date.
10. Disputes & Escalation
If a vendor does not respond within 3 business days or a resolution cannot be agreed, Edu Picks’ Trust & Safety team will step in to mediate and, where appropriate, issue a buyer-protection refund from held vendor funds.
Need to return an item?
returns@edupicks.sg · Response within 2 business days